Privacy Policy

This policy explains how The eBook Publishing ("we", "us") handles personal information when you visit www.theebookpublishing.com, contact us or use our services. We collect only what we need to respond to you and deliver your project, and we never sell your personal information.

Information we collect

• Information you give us: your name, email, phone number, country and state or province, and the details you share about your book when you complete a form, email, call or message us.
• Manuscripts and project files you share with us so we can quote or deliver work. These are treated as confidential.
• Usage information: pages visited, device and browser type, approximate location and referring site, collected through analytics cookies where you allow them.
• Chat conversations if you use our live chat, which is provided by a third-party chat service.

How we use it

• To reply to your enquiry and send the quote or plan you asked for (including a confirmation email).
• To deliver, manage and support the services you buy.
• To understand which pages and tools are useful and improve the website.
• To meet legal, tax and accounting obligations.

For visitors in the UK and European Economic Area, our legal bases are: steps you ask us to take before a contract, performance of a contract, our legitimate interests in running and improving our business, your consent (for analytics and advertising cookies) and legal obligations.

Who we share it with

We share information only with service providers who help us operate — for example, website hosting, email delivery, analytics (Google Analytics), live chat (Tidio) and, with your agreement, the specialists working on your project. They may process data outside your country, including in the United States, under appropriate safeguards. We may disclose information where required by law.

Cookies and analytics

We use a small number of cookies. Essential storage remembers choices such as dismissing a banner. Analytics cookies help us understand how the site is used. Visitors in the UK and EEA are asked for consent before analytics or advertising cookies are set, and anyone can change their choice at any time using the "Cookie settings" link in the footer. You can also block cookies in your browser.

How long we keep it

Enquiries that don't become projects are kept for up to 24 months, then deleted. Project records are kept for as long as needed to provide the service and meet legal and tax requirements (typically up to seven years). You can ask us to delete your information sooner where the law allows.

Your rights

• UK and EEA: access, correction, deletion, restriction, portability, objection, and withdrawal of consent. You may complain to the UK Information Commissioner's Office or your local data protection authority.
• United States: depending on your state (for example California, Colorado, Virginia or others), you may have rights to know, access, correct and delete your information, and to opt out of sale, sharing or targeted advertising. We do not sell personal information.
• Canada: under PIPEDA and applicable provincial laws (including Québec), you can access and correct your information and withdraw consent.
• Australia: under the Privacy Act 1988 and the Australian Privacy Principles, you can access and correct your information and make a complaint to the OAIC.

To use any of these rights, email [email protected]. We will respond within the time required by law and will not discriminate against you for exercising your rights.

Security

We use encrypted connections, access controls and reputable providers to protect your information. No system is perfectly secure, so please share highly sensitive material only through the secure method we provide.

Children

Our services are for adults. We do not knowingly collect personal information from children under 16. If a child's book is involved, a parent or guardian should contact us.

Changes and contact

We may update this policy and will change the date above when we do. Questions? Email [email protected] or call +1 689-215-4802. Postal address: .